If you measure the urgency of a loss based on the needs of those affected, then it's an easy pick to choose healthcare and senior housing as the most urgent.
In healthcare environments, an organization's ability to deliver the care to patients or residents is crucial. In many cases, their lives literally depend on it. So if a facility is hit by water damage, fire and smoke or mold growth, it is of the utmost importance that preservation of operational continuity is top priority.
"There is no better place to deliver your care services than your own building."
State and federal regulations for the orderly evacuation of residents have been in place for decades. These regulations are well known and receive close to 100% compliance. However, little or no attention is paid to the "health" of the building itself. There are numerous potential additional losses associated with the loss of use in healthcare such as loss of staff due to cut hours, temporary resident relocation becoming permanent, bad PR and more.
A mitigation and recovery approach that focuses on maintaining operational continuity can contain these risks and limit the potential of more widespread loss of revenue.
Each room in a healthcare setting represents a part of revenue driving inventory. Taking even a few rooms out the available inventory can be crippling. The healthcare industry centers around timing of need and missing an opportunity can be extremely costly. Even with business insurance, the chance to sign a resident on the day they are seeking a residence will likely never happen again.
Numerous other specific departments are crucial to daily operations and must be approached with highest-priority recovery:
• Medication Management
• Activities/Common areas
This Case Study takes you into an alarming situation in which a small fire led to uncovering mold growth throughout much of the core of the ground floor. Nobody knew of this prior to the initial demolition of destroyed materials, and it is thought that many more facilities would have no idea that mold lurks in such force.
This Case Study details actions taken that preserved 100% of operational continuity, with no resident displacement and swift remediation.
See more about ACR's Continuing Education seminar at Life Services Network's Annual Expo 2014.